At O2O Cleaning, we aim to help tenants, landlords, and property managers achieve a smooth final inspection through professional cleaning services.
Our 7-day free re-clean guarantee, in plain terms: if your agent, property manager, or landlord raises a cleaning-related issue after your end of lease clean, let us know within 7 days of your appointment and we will return to re-clean the affected areas free of charge, subject to the conditions below.
If your real estate agent, property manager, or landlord raises any concerns related to the cleaning after the final inspection, we will provide a free re-clean service for the relevant areas, subject to the following conditions:
Our Bond Back Guarantee applies only to cleaning items that were included in your booking and paid for.
If an item or area was not selected, not quoted, or not charged for, it is not covered under this guarantee and no free re-clean will be provided for those items.
This guarantee applies only to cleaning-related issues.
We are responsible only for matters directly related to the quality of cleaning completed by O2O Cleaning.
This guarantee does not apply to:
Stain removal results depend on the age, material, and condition of the carpet or stone and on what caused the stain, so we cannot guarantee the complete removal of every stain or mark. If a stain or mark remains after we have used appropriate cleaning methods, it is treated as a non-cleaning issue and is not eligible for a free re-clean or refund, even if it is noted in the inspection report.
If the agent, landlord, or property manager identifies an issue that falls within the paid cleaning scope, O2O Cleaning must first be given the opportunity to return and rectify the issue.
No refund or compensation will apply if the client chooses to arrange another cleaner or third party before allowing us to complete the re-clean.
Any concerns must be reported to us within 7 days of the original cleaning appointment. Eligible re-cleans reported within this 7-day timeframe will be provided free of charge. Requests made after 7 days will require a new quote before any additional cleaning can be arranged.
Supporting information such as photos, inspection notes, or agent feedback may be required so we can assess the issue promptly.
The property must remain in the same condition as it was when our cleaners finished and must remain vacant and accessible for the guarantee to apply.
If the property has been re-entered, used, repaired, or affected by other parties after our service, the Bond Back Guarantee may no longer apply.
O2O Cleaning reserves the right to assess whether the reported issue falls within the original paid cleaning scope and whether it is genuinely a cleaning issue covered under this guarantee.
The Bond Back Guarantee and free re-cleans apply only to end of lease cleaning bookings.
Deep cleaning does not include a re-clean or return visit. Any further cleaning after a deep clean will require a new booking.
At O2O Cleaning, we are committed to helping every tenant secure their full bond refund through professional and compliant cleaning.
To ensure fairness and clarity, our refund, re-clean, and bond back guarantee policy applies as follows:
If your real estate agent, property manager, or landlord raises any issues related to the cleaning quality during the final inspection, we will provide a free re-clean service for the affected areas.
This guarantee applies only to items and areas that were included in the original booking and paid for.
Our guarantee covers only the cleaning services that were quoted, booked, and paid for.
If an item or area was not included in the booking, not quoted, or not charged, it is not covered by our re-clean or bond back guarantee.
O2O Cleaning is responsible only for cleaning-related issues.
Our guarantee does not cover:
Stain removal results depend on the age, material, and condition of the carpet or stone and on what caused the stain, so we cannot guarantee the complete removal of every stain or mark. If a stain or mark remains after we have used appropriate cleaning methods, it is treated as a non-cleaning issue and is not eligible for a free re-clean or refund, even if it is noted in the inspection report.
If any concerns arise, O2O Cleaning must be given the opportunity to return and address the issue first.
If a client hires another cleaning company or third-party service before giving O2O Cleaning the opportunity to re-clean, the re-clean and refund guarantee will no longer apply.
Under these circumstances, no refund will be issued.
Any request for a re-clean must be submitted within 7 days of the original cleaning appointment, together with the agent’s inspection report, photos, or written feedback where possible. Eligible re-cleans requested within this 7-day timeframe will be provided free of charge. Requests made after 7 days will require a new quote before any additional cleaning can be arranged.
The property must remain vacant, accessible, and in the same condition after our service.
Any new dirt, marks, stains, or damage occurring after the cleaning, including from movers, repairs, tradesmen, or re-entry into the property, will not be covered.
Where the issue falls within our paid cleaning scope, we will continue to assist with reasonable re-cleans until the cleaning-related issue has been resolved, provided feedback is given within the required timeframe and access is available.
Access issues or delays caused by locked premises, unavailable keys, power disconnection, water disconnection, or other non-cleaning factors are not eligible for re-clean or refund.
O2O Cleaning reserves the right to determine whether the reported issue falls within our paid cleaning scope and whether it is covered under this policy after reviewing inspection feedback, photos, and the original booking details.
Cancellations made less than 24 hours before your scheduled appointment will incur a $50 cancellation fee.
Cancellations made with more than 24 hours’ notice are free of charge.
To cancel or reschedule, reply to your booking confirmation or call us on 0468 045 841. Rescheduling with more than 24 hours’ notice is free of charge.
Talk to our team before you book and we’ll confirm exactly what your booking covers.
