Frequently Asked Questions

Discover answers to commonly asked questions (FAQs) about O2OCleaning, our innovative online-to-offline cleaning service. Get insights into our cleaning processes, pricing, availability, and more. Explore our FAQ page to find the information you need to make informed decisions about your cleaning needs. Simplify your search for answers and achieve a sparkling clean home or office with O2OCleaning. Visit now

O2O Cleaning strives to provide the best service possible to our customers. We take great care in removing and relocating all of our customers’ valuables/property. However, even with our best efforts, some breakage and loss are unavoidable. This is to clarify that o2o Cleaning accepts responsibility and commitment for any complaints our customers may have. Our company is fully insured any damages made will be taken care of.

With O2O Cleaning there are no fixed contracts, allowing you to hire our maid services when you need them to work with your schedule.

We offer amicable house cleaning service at reasonable prices! We can agree to a flat rate and work as an extension of your needs.

For the Bond  cleaning, we strongly recommend that you are fully moved out before the cleaning. Any luggage’s and other personal items left at your premises might affect the cleaning outcomes, resulting in the failure in cleaning inspection.

Fridge cleaning is part of our duties. It costs $29-$45 per fridge depending on the conditions. You will need to remove food and defrost the fridge beforehand. We can also help you to do so with additional charges.

You can include a regular carpet cleaning to your End of lease cleaning service. We will try our best to make your badly-stained carpet clean and shine, even when stubborn stains occur. We offer extra cleaning services if the stains are too tough to be removed. Additional costs will apply for that service depending on the types and areas of stains.

Sorry excluding if you need to cleaning the balcony you can select a extera service we have two different price 1.small balcony up to 15 sqm – $29

2.Large balcony 15-30 sqm – $45

Scheduling Questionso

Yes. You should let us know at least 24 hours before the appointment. Otherwise, $50 Cancellation fee will be charged.

We send notice after the day of cleaning.

We advise to book your appointment with us at least a day before your chosen schedule to avoid conflict. We do cleaning from Monday- Friday: 8AM – 5PM, Saturday and Sunday: 9AM – 5PM.

You will receive a confirmation email once your booking has been confirmed (usually within 15-30 minutes of your service). This email will include a summary of your Booked, including the date and time of arrival. This will tell you when to expect the cleaner. Please keep in mind that there may be an arrival window, during which the team will arrive and begin cleaning.

We advise to book your appointment with us at least a day before your chosen schedule to avoid conflict. We do cleaning from Monday- Friday: 8AM – 5PM, Saturday and Sunday: 9AM – 5PM.

Fee Questions

We accept payment Via credit card. You can select your chosen payment option before booking our services.

You will be charged after service has been rendered. If the clients will not be present at their homes during the service, they may pay in advance.

We have policy If the order less than $90 We’ll charge difference price.

Please note that we require parking for our cleaning crews. If you live in the city or in an area where parking is difficult , please contact us and let us know if you have a private parking spot available or if there’s public parking available. Any parking fees incurred will be charged in addition to the service.

Discount only occur after the first clean and we do not have additional fees for evening, weekend and public holiday bookings.

Please note that we require parking for our cleaning crews. If you live in the city or in an area where parking is difficult , please contact us and let us know if you have a private parking spot available or if there’s public parking available. Any parking fees incurred will be charged in addition to the service.

Service Questions

No, we don’t accept outside cleaning. We only do house cleaning, bond cleaning, commercial and carpet cleaning.

Yes, because we only use eco-friendly detergents for peace of mind leaving surfaces safe for family and pets.

We value all feedback, whether it is positive or negative. If you are dissatisfied  with your service, please email our office with details about what went wrong and any relevant photos. We will then proceed with our satisfaction guarantee, aiming to provide a re-clean  within 2-4 days of the initial service for any missed/ unsatisfactory areas and/ or consider an appropriate discount if necessary.

It is entirely up to you whether you attend the service, let the cleaner leave, or even do not attend at all. You are welcome to provide your cleaners with access via a key/ lockbox. Please note that our cleaners work best when the house is empty of people and pets.

Yes, our experts will also make sure furniture is dusted on the front, top and underneath.

We will come at the usual time of Saturday and Sunday, however as we only have limited administrative help, our doors are closed, and we are incapable of returning texts. if you want to talk to our team, please contact us via messaging, since we have no other way of getting in touch with you.

Cleaners Questions

They are police checked to before commencing the work. Cleaners should have relevant experience in the particular cleaning field and have great working ethics to be able to work for us. 

Generally yes. If you are unhappy with your cleaner, a replacement will be arranged discreetly and courteously.   

We have public Liability insurance for $1,000,0000 

Yes, we assure you that all your property is safe with our cleaners. We vigorously vet all of our cleaners, who undergo identity checks as well as in-person interviews.

You can also have someone to open the door for us or leave the key at a designated place.

How many cleaners will be sent to my home?

 1 to 3 cleaners will arrive at your home on the scheduled day of cleaning.

O2OCleaning offers premier house cleaning and bond back cleaning services, ensuring your home is spotless and stress-free. Trust O2OCleaning for reliable, thorough cleaning that guarantees your bond return.

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Services

Bond Cleaning

End of Lease Cleaning

House Cleaning

Carpet Cleaning

Contact Info

1446 North RD, Clayton Melbourne, VIC

Opening Hours 8:00 AM – 5:00 PM

Phone: 03 61850356