Pricing, bond-back guarantees, scheduling, service scope, and team qualifications — the questions Melbourne tenants, landlords, and homeowners ask us most, answered in plain English. If you don’t see your question below, our team replies to calls and quotes in under one business hour.
Fixed written prices, no hidden add-ons. Here’s exactly how our pricing works.
How much does end of lease cleaning cost?
+End of lease cleaning in Melbourne typically starts from around $230 for a studio or $300 for a 1-bedroom unit and scales up based on bedrooms, bathrooms, property condition, and optional add-ons like carpet steam cleaning. Every price we send is a fixed written quote based on your actual property, not a per-hour estimate — so what we quote is what you pay.
Is there a deposit required to book?
+Most bookings don’t require a deposit — you approve the written quote, we lock in the date, and payment is taken after the clean. For peak-demand slots (end of month, public-holiday weekends, last-minute urgent bookings), we may ask for a small refundable date-hold deposit to secure your preferred time. This deposit is 100% credited toward your final invoice. We’ll always flag this upfront in your written quote — no surprise charges.
What’s included in my fixed quote?
+Your written quote lists every room and every task by name — kitchen (oven, stovetop, rangehood, cupboards inside and out), bathrooms (tiles, grout, shower screens), all floors, skirting boards, windows (interior), light fittings, and any add-ons you request such as carpet steam cleaning or wall washing. If it’s on the quote, it’s included. We don’t use vague line items like “general clean”.
Do you charge extra for weekends or evenings?
+Standard end of lease and house cleaning jobs are priced the same Monday through Saturday. Sunday bookings and late-evening starts may attract a small surcharge depending on crew availability — if they do, it’s shown transparently on your written quote before you approve. No surprise weekend fees after the fact.
How do I get a quote for my property?
+Send us your property address, number of bedrooms and bathrooms, service type (end of lease, house clean, carpet, deep clean), and any add-ons through the online booking form, or call us on 0468 045 841. You’ll receive a fixed written quote by email within one business hour during our operating times.
Still have questions about pricing? Our team can walk you through a tailored quote on the phone.
Call 0468 045 841Written guarantee, 7-day re-clean window, no fine print — here’s what protects your refund.
Do you offer a bond back guarantee?
+Yes. Every end of lease cleaning booking with O2O Cleaning includes a re-clean support re-clean guarantee. If your real-estate agent or landlord flags any cleaning-related issue at final inspection, we return to the property free of charge within 7 days to re-clean those specific items. The guarantee is included by default — you don’t pay extra for it.
What happens if my agent isn’t satisfied?
+Forward the inspection report (or photos) to us within 7 days of your final inspection. We’ll review the flagged items against your original quote, confirm which are covered under the re-clean guarantee, and schedule our team back to the property at no cost. Our goal is always to get you the full bond refund without you needing to negotiate with your agent.
How do I claim a re-clean?
+Contact us by phone on 0468 045 841 or reply to your quote email with the agent’s inspection notes or photos of the flagged items. Make the claim within 7 days of your final inspection, while you still have access to the property. We’ll confirm the re-clean slot the same day and re-attend as soon as the property is available.
Which cleaning standard do you follow?
+Our end of lease cleaning checklist is written against Victorian real-estate inspection standards — the same benchmarks agents use at final inspection. That covers kitchens (oven, rangehood, cupboards in and out), bathrooms (grout, shower screens, exhaust fans), floors, skirting boards, walls (spot-cleaned), and interior windows. The full checklist is shared with you on the written quote.
Are my cleaners trained for real-estate inspections?
+Yes. Every O2O cleaner runs two supervised end of lease jobs with a senior team member before being cleared to lead a booking solo. We specifically train on the hotspots agents flag most often — oven interiors, rangehood filters, shower grout, window tracks, and skirting boards — so our crews know the difference between “looks clean” and “passes inspection”.
From full end of lease cleans to carpet steam and one-off deep cleans — here’s the scope.
What cleaning services do you offer?
+O2O Cleaning offers four core services: end of lease cleaning (final inspection preparation move-out cleans), house cleaning (weekly, fortnightly, or one-off), carpet steam cleaning (commercial-grade extraction), and deep cleaning (detailed one-off cleans for moving in, spring cleaning, or pre-sale). Every service is delivered by the same trained in-house team under one booking process.
Do you bring your own equipment?
+Yes. Our cleaners arrive with commercial-grade vacuums, mops, microfibre cloths, specialist kitchen and bathroom degreasers, carpet steam machines (on carpet jobs), and eco-friendly cleaning products. You don’t need to supply anything beyond power and water access at the property.
Can I add carpet steam cleaning to my booking?
+Yes. Carpet steam cleaning can be added to any end of lease, house, or deep clean — or booked on its own. Mention the number of bedrooms (or square metres) with carpet when you request a quote and we’ll include it in your single fixed written price. Many end of lease tenants bundle it because it’s often required on the tenancy agreement.
Do you clean balconies, windows, garages?
+Yes, with a few notes. Balconies, garage sweeping and garage mopping are treated as add-ons and confirmed on your written quote before we start. Interior windows are included where accessible; exterior windows above ground floor, high-reach glass, and garages with heavy automotive grease may need a separate quote so there are no surprises.
Do you clean Airbnb / short-stay properties?
+Yes. We service Airbnb hosts and short-stay property managers across Melbourne with turn-over cleans between guest stays — standard scope covers kitchens, bathrooms, linen change, bin-out, and a quick presentation reset. Recurring Airbnb clients get priority scheduling and discounted pricing on weekly volume.
Not sure which service you need? Browse the full service list to match your property and situation.
See all servicesSame-week bookings, flexible reschedules, and full metro Melbourne coverage.
How quickly can I get a quote?
+Under one business hour, Monday to Saturday during business hours. Submit your property details through the online booking form or call 0468 045 841 and you’ll get a fixed written quote by email — obligation-free quote.
Can I book same-week or same-day?
+Same-week bookings are usually available, and same-day or next-day is often possible outside peak periods (end of month and end of financial year are our busiest). If you’re on a tight move-out deadline, call us directly on 0468 045 841 and we’ll check the day’s crew availability before committing.
What areas of Melbourne do you service?
+We cover metropolitan Melbourne — inner-city suburbs (Richmond, South Yarra, Hawthorn, St Kilda, Fitzroy), south-east (Caulfield, Malvern, Glen Waverley, Clayton, Dandenong), north (Brunswick, Coburg, Preston), west (Footscray, Yarraville, Williamstown), and surrounding suburbs. If you’re unsure, send us your address and we’ll confirm coverage before quoting.
What happens if I need to reschedule?
+Rescheduling is free if you give us more than 24 hours’ notice — just reply to your booking confirmation or call 0468 045 841. Inside 24 hours we’ll do our best to move the crew, but a last-minute change on moving day can be tricky, so give as much notice as you can. There’s no cancellation penalty on most bookings.
Do you service apartments with body-corporate rules?
+Yes. We regularly clean in high-rise apartments across Melbourne CBD, Southbank, Docklands, and inner-suburb towers. Let us know any body-corporate access rules — lift bookings, delivery bay hours, or contractor insurance certificates — when you request your quote, and we’ll arrange the paperwork before the clean.
In-house cleaners, police-checked, fully insured — the people we send to your door.
Are your cleaners police-checked?
+Yes. Every O2O Cleaning team member has a current National Police Check on file before being cleared to attend bookings alone. We keep records on the office side and can share check confirmation on request for landlord, body-corporate, or commercial property vetting.
Are you insured?
+Yes. O2O Cleaning carries full Public Liability insurance covering our cleaners and our work on your property. If you or your agent requires a Certificate of Currency for a body-corporate or commercial booking, we can email it across before the job — just ask when you request your quote.
Who will actually come to my property?
+An in-house O2O Cleaning crew — not a subcontractor, not a platform worker, not a marketplace freelancer. Every cleaner on the job has trained with us, wears O2O uniform, and is dispatched from our own roster. You’ll receive a text with the lead cleaner’s name on the morning of the booking so you know exactly who to expect.
Can I request the same cleaner again?
+Yes, especially for recurring house cleans. Once you’ve had a cleaner you’re happy with, just mention their name on your next booking and we’ll roster them wherever their schedule allows. Many of our regular clients have the same cleaner for years — consistency is one of the reasons customers stay with us.
