Understand what Normal, Moderate, and Heavy condition means before booking your end of lease clean. See real photos for each area.
Your quote is based on property size, selected services, and the condition you provide at booking. This guide helps you choose accurately and avoid day-of surprises.
Most homes we clean fall into normal or moderate condition — these proceed exactly as quoted, with no surprises.
Some properties have heavy grease, long-term soap scum, dense pet hair, deep staining, or areas that haven’t been cleaned for an extended period. These require extra time, additional labour, and more cleaning products.
When the actual condition is heavier than selected at booking, extra charges may apply. Our team always reviews photos and confirms with you before proceeding with any additional work.
Choosing the right condition upfront means a more accurate quote, a smoother clean, and a fairer result for everyone involved.
The right condition selection means the price you see reflects your actual property state.
Cleaners can prepare properly. The job runs without delays or unexpected conversations.
Any additional charge is reviewed by our office and confirmed with you before extra work proceeds.
Cooktop
Rangehood
Cabinets & Bench
Normal condition
Clean cooktop with minimal residue. Rangehood has light surface dust and clean filters. Cabinet doors are tidy with minor fingerprints near handles. Included in standard end of lease pricing.
Cooktop
Rangehood
Cabinets & Bench
Moderate condition
Cooktop with visible grease around burners. Rangehood has a grease film on the surface and filters showing accumulation. Cabinet doors have cooking splatter and residue near handles. May require extra time on specific areas.
Cooktop
Rangehood
Cabinets & Bench
Heavy condition
Baked-on carbon and thick grease across the cooktop. Rangehood heavily soiled with clogged filters and significant coating on the hood. Cabinet fronts have sticky dark residue and staining. Requires extended cleaning time and extra products.
Shower Screen
Basin & Tap
Tiles & Grout
Normal condition
Shower screen with minor water marks. Basin clean with light soap residue near the drain. Tiles and grout in good condition with minor soap film. Included in standard end of lease pricing.
Shower Screen
Basin & Tap
Tiles & Grout
Moderate condition
Shower screen with a soap scum buildup. Basin has toothpaste marks and limescale starting to form around the tap base. Tile surfaces with soap film and grout lines beginning to discolour. Usually manageable with standard cleaning.
Shower Screen
Basin & Tap
Tiles & Grout
Heavy condition
Shower screen with heavy mineral deposits and near-opaque glass. Basin with thick limescale around taps, brown staining in the bowl, and a discoloured drain. Tiles with heavy buildup and dark-stained grout requiring extended scrubbing. Extra charges apply.
Carpet
Hard Floor
Skirting Boards
Normal condition
Carpet in good condition with minor everyday wear. Hard floors clean with minimal dust and no significant scratches. Skirting boards clean with light dust on the top edge. All included in standard end of lease pricing.
Carpet
Hard Floor
Skirting Boards
Moderate condition
Carpet with visible stains or pet hair that requires extra attention. Hard floors with scuff marks and dust buildup along edges and in corners. Skirting boards with dust accumulation and minor scuff marks from furniture. Manageable but may need extra time.
Carpet
Hard Floor
Skirting Boards
Heavy condition
Carpet with heavy staining, dense pet hair, or odour requiring specialist treatment. Hard floors with deep scratches and significant soiling across the surface. Skirting boards with chipped paint, staining, and thick dust buildup. Extra time and products required.
Most end of lease properties fall into Normal or Moderate condition. Heavy condition is less common but does occur, particularly in long-term rentals or properties with pets.
Regular everyday use. Light dust, mild water spots, minor grease. Most well-maintained homes qualify. No excessive buildup anywhere in the property.
Included in standard pricingVisible buildup in some areas. Cooking grease, soap scum, dust in window tracks, light pet hair. Still common for end of lease. May need extra time in specific areas.
Usually manageable — may need extra timeSignificant long-term buildup across multiple areas. Heavy grease, mineral deposits, dense pet hair, deep staining, or areas not cleaned for an extended period.
Extra charges may apply — confirm before bookingExtra charges apply when the actual condition is heavier than selected at booking, or when tasks outside the selected service scope are required.
Any additional charge will be confirmed with you before we proceed with the extra work. Our cleaners do not make pricing decisions on site. All charges are reviewed by the office based on photos taken during the job.
If the property is different from what was selected, we follow a clear process before any additional work proceeds.
If you are unsure which condition applies, send us current photos before booking. We will review them and advise the right condition, or provide an adjusted quote if extra charges may apply.
Useful photos to send include:
Our team reviews your photos within business hours and responds with a condition recommendation or an adjusted quote. You can then book online with confidence, knowing the price reflects your actual property.
When booking online, choose the condition that best reflects the current state of your property.
I have selected the condition that best reflects the current state of my property.
I understand that heavy condition properties may require additional time, labour, and charges.
I understand that any extra charges will be confirmed with me before extra work proceeds.
Choose the correct condition when booking online, or send us photos first if you are unsure. We will help you select the right option and provide an accurate estimate.
